What does pre-order mean?

Pre Order is purchasing a item(s) before it is available.

Update on the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. (Once the package is in transit)

You could also track the status of your order from your “order history” section on your account page on the website.

When can I cancel my order?

We can only change orders that have not been processed for shipping yet.
Can I refund my order?
Unfortunately we do not offer refunds! We do offer store credit & exchanges depending on the matter of the situation. After receiving the returned item back we will offer a exchange or store credit.

My item is damaged how do I go about this?

All items are inspected before being shipped out, if your item has a defect contact us immediately!
All damaged items will have to be returned before a new item can be re-shipped.
Why does my tracking number say “No Shipping Record”
Normally, tracking numbers are made before an actual product is shipped. The way processing works we get everyone’s packages ready and then we ship them out. Please allow up to 1-2 weeks (business days) for processing. There is only 1 person handling the packages.

Do you accept returns?We do accept returns in these following conditions:

– The item shouldn’t have been used in any way

– The return or exchange request is made within 5 days of delivery

-The customer pays their own return fees

How long does it take to process my return?

Once the return has been received at our warehouse a new item will be issued within 1-4 weeks of accepting your return.

What payment methods are accepted?

Our forms of payments are Afterpay, AmazonPay, PayPal, Zelle, Cash App, Western Union, Money Gram or Bank Transfer.

Buy Now & Pay Later With Afterpay

What is afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every two weeks without interest. At checkout, choose Afterpay as your payment method, you’ll be directed to Afterpay website to register and/or provide payment details.

What are your shipping methods?

Each item is different, depending on the item of which country it will be shipped from will determine the shipping times. Add the item to your chart, and at checkout your shipping fees will be calculated.

Delays with UPS / USPS / FedEx Package?

Once the order has been received by shipping provider we no longer are responsible for the order. Any issues with package location or delivery delays must be taking up with the shipping provider directly!

It’s been a month and my package still isn’t here, what’s going on?
In some cases this can happen especially if your package is shipped international. Right now the best thing for you to do is Call USPS to understand arrival times.

(Please note that if your package hasn’t reached the US yet we can not answer all your questions until then you will have to check back for more updates)

Is this website a scam?Absolutely not! 

fancycloset.store is a small business ran by 2 partners. Check out our business page on Facebook or IG for all our customer reviews, live product photos & more! Some people may claim it is a scam because of long shipping times but we make it clear in the refund policy that shipping can take up to 1-4 weeks, not including weekends or holidays.

How is the quality of your luxury items?

Our priority is to do our best to provide the highest quality reps for an affordable price. We believe everyone deserves luxury for less!